Privacy Policy

1. Information We May Collect

BitzaHugs may allow you to enter information such as:

• Child profile details, such as name, age, communication style, sensory preferences, and support needs
• Routine information, such as daily tasks, schedules, and completed steps
• Mood check-ins and emotional support selections
• Journal entries or caregiver notes
• Meltdown plan details or calming strategies
• Support contact information that you choose to save
• App preferences and progress information

2. How Information Is Used

BitzaHugs uses information you provide to:

• Create and display visual routines
• Save child profile preferences
• Help guide mood check-ins and calming tools
• Track progress, routines, badges, and reflections
• Help caregivers access support tools during difficult moments
• Improve the app experience over time

BitzaHugs does not sell your personal information.

3. Local App Data

BitzaHugs is designed to keep core app information private and simple. Some app data may be stored locally on your device so the app can remember your profiles, routines, preferences, and progress.

4. Hugi Chat and AI Features

BitzaHugs may include Hugi Chat, an optional AI-powered support companion designed to offer encouragement, calming suggestions, routine support, and simple next steps during overwhelming moments.

Hugi uses Anthropic’s Claude API to generate responses. When you use Hugi, the information you type into the chat and the response generated by Hugi may be processed by Anthropic in order to provide the feature.

BitzaHugs does not sell Hugi conversation data, does not use child or family information for advertising, and does not use Hugi conversations to train AI models. BitzaHugs does not save Hugi chat conversations to Firebase/Firestore or local app storage unless a future feature clearly states otherwise and gives users control.

Anthropic states that inputs and outputs from commercial products, including the Anthropic API, are not used to train its models by default. For the most current details about how Anthropic processes API data, please review Anthropic’s privacy information.

Because Hugi is powered by a third-party AI service, families should avoid entering unnecessary sensitive information, such as full names, addresses, school names, medical record details, insurance information, or other highly identifying information.

Hugi is not a medical, therapeutic, behavioral, crisis, legal, or emergency service. Hugi does not diagnose conditions, provide treatment, replace professional care, or respond to emergencies. If you or your child are in immediate danger or need urgent help, call emergency services or contact a qualified professional.

5. Community Features

BitzaHugs may include caregiver community features or support rooms. If you choose to participate, information you post in community areas may be visible to other users in those spaces.

6. Children’s Privacy

BitzaHugs is designed for use by parents and caregivers. It is not intended for children to use without caregiver involvement. Caregivers are responsible for any child-related information they choose to enter.

7. Third-Party Services

BitzaHugs may use trusted third-party services to help operate the app, website, waitlist, forms, analytics, payments, app store purchases, AI features, community features, or support tools.

These services may include, but are not limited to:

• Firebase or Google services for app functionality, authentication, database features, or community tools
• RevenueCat for subscription and entitlement management
• Apple App Store and Google Play for app downloads and in-app purchases
• Anthropic Claude API for Hugi AI support features
• Formspree or similar services for website contact forms and waitlist submissions

These third-party services may process information as needed to provide their services. Their handling of information is governed by their own privacy policies and terms.

8. Payments and In-App Purchases

If BitzaHugs offers premium features or in-app purchases, payments may be processed through Apple, Google Play, or another approved payment provider. BitzaHugs does not directly store your full payment card information.

9. No Selling of Personal Information

BitzaHugs does not sell your personal information.

10. Data Security

We care about protecting your information and aim to use reasonable safeguards. However, no app, website, or online service can guarantee complete security.

11. Your Choices

You may choose what information you enter into BitzaHugs. You may also delete information inside the app where available, or remove the app from your device.

12. Changes to This Privacy Policy

This Privacy Policy may be updated as BitzaHugs grows, adds features, or changes how information is handled.

13. Contact

If you have questions about this Privacy Policy or BitzaHugs, contact us at:
hello@bitzahugs.com

Website:
https://bitzahugs.com